One year limited manufacturer’s warranty guaranteed on all watches. A warranty card will be included with your watch – please keep this card in a safe place.


De Pol Watch Company merchandise can be returned for a full refund within 7 days of the delivery date, provided the product is in new, unused condition and is not personalized (engraved, etc.). No returns accepted on customized watches. Once an order is placed for a customized watch, you may not cancel the order.

  • All returns must have a return authorization number (please contact us at robert.depol@depolwatches.com to receive this number).
  • We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return/exchange is complete.
  • Refunds/exchanges can take up to 3-4 weeks or sooner. Shipping charges are not refundable. We do not accept COD deliveries.
  • If possible, use the original shipping package for returns and exchanges.


Please contact us for an exchange authorization number at robert.depol@depolwatches.com and we will provide you instructions at that point. Exchanges are not authorized on customized or personalized merchandise.